在新的客户参与时代中建立关系

本文基于对全球资产管理行业的取证和观察;然而,这些经验同样适用于传统上通过面对面接触来支持企业间关系的其他行业。 将目标客户转变为客户的过程通常依赖于信任的发展,尤其是信任供应商能够提供具有预期价值的产品和服务。在竞争激烈的资产管理行业,这种信任传统上是通过面对面(“F2F”)互动来帮助建立的。这些与资管经理的人际交往对解释投资理念和能力、协调服务和建立责任来说至关重要。然而,新冠疫情改变了面对面互动的准则,从而影响了信任建立的过程。 新兴客户偏好画像 通过对 14 个国家/地区的 3,000...
A bright future for active ETFs

A bright future for active ETFs

We have previously cautioned managers on sprinting headfirst into the active ETF market, which is much more complex than it appears. Those complexities notwithstanding, we remain (sensibly) bullish on the future of the Australian active ETF market. It has been a tough...
Return of UK Bancassurance

Return of UK Bancassurance

While banks play a pivotal role addressing the protection needs of the Mid-Market globally, UK banks remain reluctant to participate. Based on our most recent industry research, UK banks should re-enter life protection. UK protection gap since bank exits There has...